FAQ

It’s important to read the terms and conditions of any cover or guarantee to fully understand what’s covered, what’s not covered and the steps necessary to claim payment.

While many recognised sharing economy platforms provide some form of cover or guarantee for hosts renting their property to guests – for example, Airbnb offer a Host Guarantee as well as Host Protection Insurance and Experience Protection Insurance – that may protect hosts for some loss or damage caused by guests, forms of cover like this don’t necessarily cover you for all instances of property damage incurred during a guest’s stay.

Examples of what may not be covered under covers or guarantees provided for hosts by some recognised sharing economy platforms include:

• Your liability to a guest or other person;
• Damage to guest property;
• Loss of rental income;
• Temporary accommodation;
• Natural perils;
• Identity theft;
• Valuable items and cash;
• Losses exceeding $1 million;
• Damages from indirect causes; and
• Damages from delays

ShareCover isn’t the same as covers or guarantees provided for hosts by some recognised sharing economy platforms; standard home and contents insurance; or landlord insurance.

Rather, ShareCover offers flexible insurance that protects hosts from risks associated with having a guest in their property, when using a recognised platform such as Airbnb, Bookabach, and TripAdvisor.

For full details about what’s covered, what’s not, and how claims work, see our Product Disclosure Statements (PDS).